the uk premium & vip valet parking service
these designated driver terms & conditions apply to and will form the terms and conditions for the provision of our designated driver service at a venue. our client has, by using our services agreed to these terms and conditions and has also confirmed all of their guests or attendees have been advised in advance of our terms and conditions and you, the user, also agree to these terms and conditions. by allowing us to be your designated driver, you reiterate your agreement to these terms and conditions. services can be booked in advance or on the day and must be paid for in full and in advance, by credit card only.
in these designated driver terms & conditions:
"vp", "the company", "we", "us" and "our" shall be a reference to valetparked.co.uk Limited and each other operating company in the vp group of companies
"you" or "the driver", means a person who uses the designated driver service and is person who we have a direct contact with and is the direct user of the service
"the customer" means a person or organisation who has entered into a contract with us for the designated driver service
"designated driver" means the driver who is providing the designated driver services and associated services to the customer
"booking" means the reservation and payment for the designated driver services
"designated driver terms & conditions" means these terms and conditions
"venue" means the location where the designated driver service is carried out and starts from
"destination" means the location where the designated driver service will terminate
"designated driver greeting point" means the collection and delivery point at the venue for the operation of the designated driver service
"vehicle(s)" means any vehicle used to convey passengers or items that uses the valetparked.co.uk ltd designated driver service including any mechanical device on wheels or tracks, its equipment, accessories and everything that may be left in or on it
"our custody and control" means when we are driving the vehicle during the designated driver
"parking area" means the location that the vehicle is parked in at the end of the service.
3.1 when using the designated driver service, you must be polite, respectful, considerate and responsible at all times. you will not be abusive or intimidating at any time. you must also ensure that are well enough to be driven in the car, without the need to stop for any reason and that you have arranged for any children and animals to be properly supervised whilst you are being driven to the destination point. please take care to be aware of all vehicles in motion within and around the designated driver service meeting point. prior to us driving you to the destination point, it is your responsibility to:
3.1.1 provide a working, suitable and useable key or fob to start, stop and lock the vehicle;
3.1.2 fully closed all windows of your vehicle;
3.1.3 apply your handbrake properly;
3.1.4 not leave any animal or person within your vehicle;
3.1.5 remove any valuables from your vehicle;
3.1.6 ensure that your possessions are placed in a locked boot or compartment and are not on display. we cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. we do not accept any valuables or other articles for safe custody.
3.1.7 provide us with a valid valet parking service ticket from us for your vehicle. a vehicle will not be returned nor driven without one;
3.2 you must comply with all directional signage and other instructions given by our representatives when in the designated driver service meeting point.
3.3 you should ensure that you provide us with us only your ignition key, the key to your driver’s door and the key for any security or immobilisation device fitted to your vehicle. we accept no liability for any loss or damage suffered by you to your vehicle where you leave other keys with us.
3.4 by proceeding with the designated driver service from us, you warrant that (at all times while in our custody and control) the vehicle is roadworthy, has a valid MOT, that it's vehicle tax is current and paid and is properly insured (including our driver for this designated driver service) so as to comply with all relevant legislation in the United Kingdom and has any local taxes or charges paid for. you hereby indemnify us in respect of all claims, losses, damages, costs and expenses suffered by us arising from any breach of this warranty. you accept liability for all harm suffered by third parties as a result of any breach of this warranty. this is deemed by us to be the case for the whole duration while the vehicle is in our custody and control. any liabilities incurred by us as a result of the customer’s vehicle not complying with the Road Traffic Act, you will be the one who is responsible for, including all costs/liabilities incurred by the company.
3.5 by proceeding with the designated driver service with us, you warrant that the vehicle has sufficient fuel for the purpose of getting to the destination. you hereby indemnify us in respect of all claims, losses, damages, costs and expenses suffered by us arising from any breach of this warranty. you accept liability for all harm suffered by third parties as a result of any breach of this warranty. this is deemed by us to be the case for the whole duration while the vehicle is in our custody and control. any liabilities occurred by us as a result of the vehicle not complying with this clause, you will be the one who is responsible for all costs/liabilities incurred by the company.
3.6 for the avoidance of doubt, if you are not present and ready to leave at the meeting point as requested after 15 minutes, we will leave the meeting point, cancel the designated driver service and you will have to make your own arrangements for collection and our responsibilities as set out above, will terminate immediately. in this and all other cases, no refunds all be made whatsoever
3.7 should you fail to comply with any of the above terms, we reserve the right to immediately terminate the service, regardless of the circumstances, for which no refund will be made.
4.1 we are responsible for ensuring that your vehicle is driven carefully by us between the designated driver service meeting point and the destination and our representatives are insured for any loss or damage to your vehicle which occurs as a result of our negligence during that process.
4.2 we will not be held responsible for any claims or losses as a result of the choice of parking at your destination, this includes, but is not limited to, parking tickets, parking infringements charges or any other parking charges.
4.3 we will not be held responsible for any claims of any nature below £250.00 (two hundred and fifty pounds) including any alleged dents, bumps and scratches.
4.4 we will pay for the reasonable cost of repairing any damage to your vehicle which is caused by the negligent driving of our representatives while they are providing the designated driver service, but the aggregate liability of us to you shall be limited to £1,000 (one thousand pounds).
4.5 we cannot accept liability for any mechanical, electrical or structural failure of any part of your vehicle including windscreens, glass, tyres, alarms, immobilisers, flat-batteries, tyres and in particular alloy wheels howsoever caused. this list is not exhaustive.
4.6 in the event that the car acquires a puncture whilst in our possession (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. we do not accept liability for punctures whilst in our custody or control.
4.7 we do not take any responsibility for deterioration in the condition of the vehicle during the designated driver service.
4.8 except as set out in this clause 4, we do not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) after the vehicle has been parked in the destination parking area or in the designated driver service meeting point.
4.9 we accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees.
4.10 we do not accept liability for theft of or from your vehicle.
4.11 the internal condition of the car is not checked at any time and no responsibility is accepted for the interior condition or any interior parts/accessories.
4.12 the designated driver service is based on a first come, first served basis, unless a specific booking has been agreed in writing, in advance by us.
4.13 we do not accept any responsibility for delays of our service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed event start or finish, road accidents, security alerts, severe weather conditions or understaffing as ordered by the customer. this list is not exhausted.
4.14 we will not be responsible for any minor scratches or dents (whether marked on documents/visible on videos or not) which may not be possible to identify in confined spaces, times and weather conditions.
4.15 we have no liability for any faulty cars alarm fobs, house or any other keys or valuables which are left on the key ring or inside the vehicle.
4.16 the customer should have a spare key to their vehicle which they take with them.
4.17 any claims for damages must be reported immediately to our staff immediately upon parking of the vehicle at the destination.
4.18 any claims will not be considered in the case they are reported after the vehicle has been parked in the destination parking area and the keys returned to your possession or if there is a delay in reporting any claims that cannot be verified by us.
4.19 if any vehicle dose not starts due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. we will not be held responsible for any consequences that may result us having to jump-start your vehicle.
4.20 in the event that your vehicle needs to be repaired as result of our negligence, it must be carried out by our own approved organisation. it will be your responsibility to deliver and collect the car from the garage at your own cost. we will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty. we will not make cash payments, but instead directly to the repairing party.
4.21 we cannot guarantee the safety of vehicles nor their contents. be aware that the destination parking area may be an open-air surface compound.
4.22 we do not accept any liability if you lose your valet parking ticket and this is presented to the company by a third party who uses it fraudulently to take your vehicle or use the designated driver service.
4.23 our designated driver, loss or damage should all be covered by your own insurance. no vehicles will be covered for theft/fire/flood/malicious damage or any other intervening act of nature whilst the vehicle during the designated driver service. such cases will revert back to your insurer.
4.24 when you receive the designated driver service confirmation of booking, the terms which apply are those which were on the website at that time. please do not assume that the terms which applied on one occasion when you used our service will continue to apply when you next use our service. they can be changed in different times.
4.24 we endeavour to compete the designated driver service within a reasonable period of time and the shortest reasonable route, depending on traffic, weather conditions. during the busy period it may take longer.
4.26 we will not refund charges or any expenses for any delays on collection and destination.
5.1 the designated driver service is only available one hour prior to planned carriages.
5.2 the duration designated driver service is only available for a maximum of 6 hours. if your destination is further than that, additional and extra arrangements will need to be made
5.3 the designated driver service is for guests of our customer only. staff, contractors and non guests are not covered by our service. any car that is established as not being entitled to use the service will have the service immediately withdrawn and the owner will have to make all their own arrangements in all regards.
5.4 the designated driver service will only be collected from the meeting point and to the destination point once and in one continuous journey, without stops (except for clause 3.5 above). further requests will be completed at an additional charge of £250.00 (two hundred and fifty pounds) per hour.
5.5 we will only carry a total of two passengers (no children under 16 or pets are allowed in the car during the service) in the vehicle during the designated driver service.
5.6 no additional journeys will be carried by us in the vehicle during the designated driver service.
5.7 the customer agrees to at all times, mitigate any losses and expenses where a dispute has arisen.
5.8 the customer agrees that any resolution method chosen by the company is a satisfactory and agreed by both parties, avenue of resolution.
5.9 subject only to the provisions of these conditions no statement undertaking warranty or condition express or implied by law, trade, custom or otherwise shall apply to the contract.
5.10 the Customer shall indemnify the company against all actions, claims or demands by third parties against the company howsoever arising directly or indirectly in respect of or in connection with the service/goods or the contract by the company to supply the same upon the terms and conditions herein contained.
5.11 without prejudice to the foregoing the company shall in no circumstances be liable for any loss, damage, costs or expenses which exceed in the aggregate the price of the service.
5.12 if at any time any one or more of the provisions of the above clauses or sub-clauses is or becomes invalid, illegal or unenforceable in any respect under any law the validity and enforceability of the remaining clauses and/or sub-clauses hereof shall not in any way be affected or impaired thereby.
5.13 these conditions and each and every contract containing them shall be governed by the Laws of England and the customer will submit to the jurisdiction to the English Courts.